Shipping policy
Reliable Delivery Across the United States
Thank you for shopping with Drapeva. We are committed to providing a simple and transparent shipping experience. This Shipping Policy explains how we process, ship, and deliver orders within the United States.
Order Processing Time
We work to prepare and ship orders as quickly as possible.
- Processing Time: 1–3 business days, excluding weekends and holidays.
- Order Confirmation: After placing your order, you will receive an order confirmation by email.
- Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
- Busy Periods: Processing times may be slightly longer during holidays, promotions, or periods of increased order volume.
Shipping Locations
Where We Ship
Drapeva currently ships orders within the United States only.
At this time, we do not offer shipping to locations outside the United States.
Estimated Delivery Time
Standard Shipping
Estimated delivery: 7–12 business days
Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances outside our control.
The estimated delivery time begins after your order has been processed and shipped.
Shipping Costs
We believe in keeping our shipping rates simple and transparent.
- Standard Shipping: $4.99 for orders within the United States.
- FREE Shipping: Enjoy FREE Standard Shipping on orders of $99.00 or more within the United States.
No promo code is required for free shipping. When your order qualifies, the applicable shipping cost will be reflected during checkout.
Order Tracking
Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
You can use the tracking number provided in the email to check the status of your shipment through the applicable carrier.
If you have questions about your shipment or tracking information, please contact our customer support team.
Incorrect or Incomplete Shipping Address
Please carefully review your shipping information before completing your purchase.
If you enter an incorrect or incomplete shipping address, please contact us as soon as possible after placing your order. We will do our best to assist with an address correction before the order is shipped.
Once an order has been shipped, we may not be able to change the delivery address.
Drapeva is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Damaged Packages
If Your Order Arrives Damaged
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us review the issue, please provide:
- Your order number.
- Clear photos of the damaged product.
- Clear photos of the packaging, if applicable.
- A brief description of the issue.
We will review the information provided and work with you on an appropriate resolution in accordance with our Refund & Return Policy.
Lost or Delayed Packages
If your package appears to be delayed:
- Check the tracking information provided by the carrier.
- Allow additional time for carrier delays, weather, holidays, or other unforeseen circumstances.
- Contact us if you need assistance reviewing the shipment status.
If a package is confirmed as lost by the carrier, please contact our support team so we can review the situation and determine the appropriate next steps.
Multiple Shipments
In some cases, items from the same order may be shipped separately.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Email: support@drapeva.shop
Phone: +1 408 298 1970
Business Address:
10385 San Sevaine Way, Suite B
Jurupa Valley, CA 91752
United States
We aim to respond to customer inquiries within 24–48 business hours.
Our Commitment
At Drapeva, we aim to provide a clear and reliable shopping experience from checkout through delivery. We keep our shipping information straightforward so you know what to expect when placing an order with us.
Thank you for choosing Drapeva.