Refund policy
Last Updated: October 15, 2026
At Drapeva, we want you to feel confident when shopping for bath towels and home textiles. If you are not satisfied with your purchase, please review our return and refund policy below.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must generally be unused, unwashed, in their original condition, and returned with their original packaging and any included accessories, where applicable.
For hygiene reasons, used or washed towels may not be eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.
Please contact us before sending any item back so we can provide return instructions.
2. How to Request a Return
To start a return, email us at support@drapeva.shop with the following information:
- Your order number
- The item you wish to return
- The reason for your return
- Photos, if the item arrived damaged, defective, or incorrect
Our customer support team will review your request and provide instructions if the return is approved.
Please do not send items to our business address unless we have confirmed that it is the correct return destination.
3. Damaged, Defective, or Incorrect Items
Please contact us as soon as reasonably possible if you receive an item that is damaged, defective, or different from what you ordered.
Include your order number and clear photos of the issue, if possible. We will review your request and explain the available resolution, which may include a replacement or refund, subject to applicable law and the circumstances of the order.
Your rights under applicable consumer protection laws are not limited by this policy.
4. Refund Eligibility
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Original shipping charges may be non-refundable unless the item was damaged, defective, incorrect, our policy states otherwise, or applicable law requires reimbursement.
Drapeva covers return shipping costs for all approved returns, including change-of-mind returns and returns of damaged, defective, or incorrect items. Customers do not pay return shipping costs. Contact us before sending an item back so we can provide return instructions and arrange return shipping at our expense.
5. Refund Processing Time
For approved returns, we will process your refund within 10 business days after we receive and inspect the returned item and approve the refund.
After we process the refund, the time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider. Additional processing time may apply.
If you have not received your refund after the applicable processing and banking periods, please contact us at support@drapeva.shop.
6. Exchanges
If you would like a different item, please contact us at support@drapeva.shop.
Exchange availability depends on inventory and the circumstances of your request. If an exchange is unavailable, we will explain the available options under this policy and applicable law.
7. Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee that a cancellation or change will be possible after an order has been processed or shipped. If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with this policy and applicable law.
8. Contact Us
If you have questions about returns or refunds, please contact us:
Email: support@drapeva.shop
Phone: +1 (914) 485-8640
Business Address:
2633 South Rd
Poughkeepsie, NY 12601
United States
Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
We aim to respond to customer inquiries within 24–48 business hours.