Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rafih7831@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rafih7831@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rafih7831@gmail.com.

At Drapeva, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help and will do our best to resolve your concern quickly and fairly.

1. Return Eligibility

We accept returns under the following conditions:

• The item was purchased within the last 30 days
• The item may be either defective or non-defective, including change-of-mind returns, provided the item is unused and in original packaging
• The item is not marked as final sale or non-returnable

Note: Certain product categories (such as personalized items or hygiene-related pet products that have been opened) may not be eligible for return.

2. How to Initiate a Return

To start a return, please follow these steps:

  • Contact us at support@drapeva.store with your order number and reason for the return.
  • Our team will review your request and respond within 1–2 business days.
  • Ship the item back using the shipping label we will provide by email and return to 8375 Sultana Ave unit 2, Fontana CA 92335, USA
  • Once the item is received and inspected, we will process your refund if the return is approved.

3. Refunds

Approved refunds will be issued to the original payment method used for the purchase. Once approved, refunds are typically processed within 10 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time for the refund to appear in your account.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made items
  • Opened pet hygiene products
  • Items marked as Final Sale
  • Items returned after the 30-day return period

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: support@drapeva.store

  • Your order number
  • A Photo of the issue

After verification, we will arrange a replacement or issue a full refund at no additional cost.

7. Return Shipping Costs

Drapeva provides free return shipping for all approved eligible returns.

Once your return request has been reviewed and approved, we will provide return instructions and, where applicable, a prepaid return shipping label. Customers are not responsible for return shipping costs for approved returns.

Items returned without prior authorization or that do not meet the eligibility requirements outlined in this Refund Policy may not be accepted or may not qualify for a refund.

8. Restocking Fees

Drapeva does not charge any restocking fees for eligible returns.

If your return is approved and meets the conditions outlined in this Refund Policy, you will receive your refund without any additional restocking charges.

There are no restocking fees and no return shipping charges for approved eligible returns.

9. Contact Us

Shop Name: Drapeva

Email: support@drapeva.store

Live Chat: Available on our website

Phone: +13026187675

Business Hours: Monday - Friday, 09:00 AM - 05:00 PM (PST)

Business Address: 8375 Sultana Ave unit 2, Fontana, CA 92335, USA